Before you sign
Questions to ask any billing company
Ask every company you talk to, including us. Our answer and where to check it are next to each.
Nine questions, with our answers
Fit and scope
Do I keep my EMR?
Yes.
What is not included?
Credentialing and payer enrollment. Prior authorization requests stay with your front desk.
Visibility
Can I see denials by insurance company and reason every month?
Yes, in the month-end report.
Will I see every write-off?
Yes. Every write-off appears in your month-end report with its reason and who approved it.
People and AI
What does software do, and what does a person check?
Software checks, matches and tracks. People on your billing team review what it flags and make the judgment calls.
Codes and liability
Do you ever change codes without my clinician?
No.
Do you use software to raise code levels?
No.
Data
Do you sign a Business Associate Agreement (BAA) before any patient data moves?
Yes.
Specialty
Which rules do you check for my specialty, and where is that written down?
For physical therapy, the rule table on our PT page. Other specialties are by request.
Questions we cannot answer yet
What are your results? None yet: we have no clients. Can I talk to a practice you bill for? Not yet. We will not invent either.
Next question: what happens when I get in touch?
Tell us about your practice and ask us anything on this list. Business details only, no patient information, please.